It’s sort of a cop-out, but really in my experience, everything. One thing that stands out: with every flight, you have a consistent experience. This is obviously because Virgin America is relatively new, but all the planes were the same. So you knew they all had TVs in the seats, WiFi, etc. On other airlines, it’s a total crapshoot if you’ll get a new or old plane. This matters.

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General Partner @ GV (née Google Ventures). In past lives I wrote at TechCrunch, VentureBeat, and ParisLemon. A man of few words. Except when writing. 🍻

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